Values-led service delivery

We are proud to share that Norse Group has been highly commended for the Facilities Management Team award at the Construction and Property Awards 2026, a leading event recognising excellence and innovation across the UK construction and property sectors.

The accolade celebrates teams that demonstrate outstanding operational performance, service delivery, sustainability, and a strong commitment to enhancing the environments in which people live, learn, and work.

Norse Group is the UK’s largest Local Authority Trading Company, wholly owned by Norfolk County Council. With more than 6,500 employees and 13 joint venture partnerships, we deliver essential facilities management and frontline services to public sector organisations and communities across the UK. Our approach is rooted in a simple belief: facilities management is not just about buildings, but about the people who rely on them every day.

Our facilities management team sits at the heart of our Commercial division, delivering integrated hard and soft FM services across education, healthcare, local government, and blue light environments. Supporting over 1,300 public sector clients, including more than 500 education settings, the team helps ensure critical environments remain safe, compliant, and fit for purpose. From classrooms where young people learn to healthcare spaces supporting some of the most vulnerable in society, our work enables communities to function and thrive.

What sets our team apart is our integrated model. Drawing on expertise from across Norse Group, including our Consulting division and wholly owned businesses, we deliver joined-up solutions that reflect real community needs. Whether providing planned maintenance, reactive repairs, cleaning, catering, or compliance services, our teams work collaboratively to ensure continuity, efficiency, and consistently high standards.

In the past year, our facilities management team has delivered more than 66,700 service requests, supported by a 98% successful call rate through our Customer Contact Centre, ensuring issues are resolved quickly and effectively. In education alone, our cleaning division care for over 138,000 square metres of school environments and our catering team serve more than 3 million school meals annually, directly contributing to the wellbeing and development of children and young people.

Beyond operational delivery, we are committed to creating lasting social value. Through strategic partnerships with charitable organisations and community partners, we support initiatives that address local priorities, including food insecurity and support for vulnerable households. Our joint venture model also helps create local employment and strengthens regional economies, ensuring investment is retained within the communities we serve.

Our employees are central to this impact. We encourage community engagement through paid volunteering and targeted community investment, while also supporting inclusive employment pathways for people at different stages of their careers. Together, these efforts ensure our work delivers not just services, but meaningful and lasting benefits for the communities we are part of.

This recognition is a testament to the dedication, expertise, and commitment of our people, who continue to deliver with care, professionalism, and pride every day.