Information for Suppliers

At Norse Group, we believe great partnerships sit at the heart of great service. As our organisation continues to grow, we remain deeply committed not only to our clients and employees, but also to the suppliers who play a vital role in helping us deliver high-quality services every day.

Our supply chain is an extension of who we are. The reliability, care and expertise of our suppliers directly support our ability to serve communities across the UK, whether that’s uniforms for our employees or essential materials and fuel to keep our operations moving. Quality, value and a shared commitment to doing the right thing guide every relationship we build.

Procurement is central to the success of our business. Each year, we invest millions of pounds in goods and services, and we expect every partnership to reflect our focus on efficiency, value, and responsible practice.

As a Group, our decisions are shaped by our commitments to environmental responsibility, equality, social value, and health and safety. We expect our suppliers to share these principles, helping us demonstrate that the wellbeing of people, places and the planet is always at the forefront of our work.

Invoicing

To ensure prompt payment, please make sure all invoices meet the following requirements:

How to submit invoices

All invoices must be emailed to accountspayableinvoices@norsegroup.co.uk
Invoices must be sent as a searchable PDF
Only one purchase order (PO) per invoice

Purchase order requirements

All invoices must quote a valid Norse purchase order number
Invoices received without an official PO will be rejected and returned
Any correspondence relating to an invoice must also quote the PO number

Company details

Invoices must clearly include:

Your company name and contact details (supplier identity)
The correct Norse company name (as shown on the purchase order)
The Norse purchase order number

Invoices must be addressed to the Norse company that issued the purchase order.

The full legal entity details can be found in the Norse companies information document.

Where to send other finance documents

Statements: statements@ncsgrp.co.uk
Finance queries: fin.norwich@ncsgrp.co.uk

Procurement enquiries

Please contact procurement@norsegroup.co.uk if:

You need clarification or wish to discuss any issues
Your company contact information is incorrect
Your customer does not appear in the company listing
You are unable to comply with these requirements
You are asked to supply goods or services without a formal purchase order

If you have queries specifically about e-invoicing, please contact:
einvoicing.procurement@norsegroup.co.uk

Policies

Our policies help ensure consistency, safety and accountability across our supply chain. You can access our core documents below:

One Safe Way

One Safe Way is the Group vision for the way in which we all work.

It reflects our commitment to provide a safe and injury free environment promoting a healthy life for all of our employees and those that may also be affected by our actions.

This means:

Working together with a shared commitment to protect the safety and wellbeing of everyone, including employees, contractors, visitors and the public
Recognising that everyone has the right to return home safe and well at the end of every working day
Encouraging a culture where people feel confident to speak up whenever their safety or health, or that of others, may be at risk
Understanding that positive, everyday safety behaviours from each individual help create a safer environment for all

Becoming a supplier

We are always keen to hear from organisations who share our values and want to work collaboratively to deliver positive outcomes for local communities.

If you are interested in becoming a supplier to Norse Group, please contact our Procurement team: procurement@norsegroup.co.uk

Employee Portal