Environmental, Social, Governance

Norse Group recognise the need to develop an ethically profitable business with consideration to the impacts our activities have on the Environmental (Planet), Social (People), and Governance (Profit).

As the largest LATCO in Britain, clear communication with our stakeholders regarding the value we generate for them is essential in ensuring we are trusted and respected by our customers.

Improving the lives of those living where we operate means we must seek to engage and support communities. We will do this through Corporate Social Responsibility (ESG Strategy) which aims to create social value in addition to profit.


A particular focus of our ESG Strategy will be the continued drive towards net zero carbon emissions by 2050.

Reducing the impact of our services on the environment means we will positively support similar actions of those living in the communities we serve. The next five years will see us develop further our ESG Strategy and continue our net zero journey.

Norse Group is committed to:

1. Reducing energy consumption and waste
2. Keeping our air, land, and water clean
3. Valuing our relationships with employees, suppliers, and customers
4. Following sound business practices for transparency and fairness
5. Aiming for a carbon-neutral footprint by 2050 or sooner

To support this, we will monitor and report our ESG activities, reporting back to stakeholders and providing data transparently to facilitate independent review and scrutiny of our performance.

Environmental, Social and Governance (ESG) Development Policy
Carbon Reduction Plan


Nourishing Norfolk Network

In 2021, Norse Group, in collaboration with the Norfolk Community Foundation, unveiled the Nourishing Norfolk Network. This initiative is an extensive effort to combat food insecurity in Norfolk. Comprising 22 local food hubs, it aims to provide affordable groceries and essential household items, thereby promoting not only access to affordable food but also long-term food security for the community. Norse Group’s role doesn’t end here; they’ve established a food distribution warehouse to ensure a consistent supply of food and offer logistical support to these hubs.

Community tidy-up initiatives

For the past five years, Norse Group has been inspiring their employees to make a positive difference in their local communities. In 2023, the Norse Group HQ took the initiative to Great Yarmouth, Cromer, and Caister, where employees pitched in to clean up beaches and protect marine life from harmful litter. In addition, they generously offer to sponsor school and academy trust clients to conduct their own tidy-up activities using the Group’s equipment.

Charitable contributions and sponsorship

Every year Norse Group nominate two charities to support. In 2023, Macmillan Cancer Trust and Mind (Norfolk and Waveney) were the lucky beneficiaries. Norse Group employees embraced various fundraising challenges, such as Brave the Shave, the Three Peaks Challenge, sponsored walks, and Macmillan Coffee Mornings, raising substantial sums for these noble causes.

Supporting the Ukraine Humanitarian Aid effort

Early in 2022, Norse Group joined hands with the Polish non-governmental organisation Norfolk Polonia CIC and the Norfolk Fire and Rescue Service to lend support to the Ukraine Humanitarian Aid effort. Drawing on their expertise in facilities management, Norse Group played a pivotal role in arranging logistics, transportation, and equipment for this community-driven initiative. The company went a step further by donating facilities, vehicles, fuel, generators, and even mobilising their employees to sort, pack, and ship much-needed donations.

Tenant Amenity Fund

Within Norse Care, employees enthusiastically raise funds for the Tenant Amenity Fund, which allows residents in care homes and housing with care establishments to enjoy social activities. Notably, the Norse Care management team at St Augustine’s Place embarked on a remarkable cycling challenge, covering an impressive 77 miles in just 6.5 hours to raise money for their tenants.

Community Fund and employee volunteering

Norse Group not only strengthens communities through their initiatives but also empowers their employees to make a difference. Through the Community Fund, they encourage their staff to apply for support for causes dear to their hearts, provided they are actively involved with recognised voluntary or charitable groups.

Additionally, Norse Group’s Board has introduced a policy allowing staff to take up to eight hours of paid time off annually to volunteer for a good cause, subject to operational requirements. With thousands of volunteering hours available, Norse Group envisions making a significant and lasting impact over time.

Promoting healthy school meals

In 2022/23, Norse Catering, part of Norse Group, partnered with Norwich City Football Club to inspire primary school pupils to enjoy healthy school meals under the “Active Canaries” initiative. Norse Catering’s menu development team worked side by side with NCFC’s first team chef to create a menu inspired by selected football players, which was then served to 6,000 children.

Armed Forces Covenant

In 2023, the Group successfully achieved the Defence Employer Recognition Scheme’s Silver Award Certificate for their commitment to the Armed Forces Covenant.

Recognising the hugely positive role ex-Forces staff already fulfil within its services –– Norse Group originally signed the Ministry of Defence Armed Forces Covenant in May 2021.

The Silver Award promotes being Armed Forces-friendly and open to employing reservists, armed forces veterans (including the wounded, injured and sick), cadet instructors and military spouses and partners.


Our operations are strengthened by sound governance and clear communication. We strive to gain and retain the trust and respect from our partners and customers that form the bases of enduring relationships.

To support this, we will monitor and report our ESG activities, reporting back to stakeholders on a triple bottom line basis providing data transparently to facilitate independent review and scrutiny of our performance, and generation and sharing of ethical profitability.