Supporting confident change across local government

Councils across the country are balancing major transformation programmes alongside the day-to-day responsibility of delivering essential services to residents. Whether responding to local government reorganisation (LGR), devolution, financial pressures or changing community needs, leaders must deliver change while maintaining performance, compliance and public confidence.

As one of the UK’s largest local authority trading companies (LATCos), Norse Group combines public sector values with commercial expertise. Drawing on decades of experience working alongside councils, we help organisations navigate change while maintaining safe, compliant and effective services for residents.

Our unique position as both a strategic adviser and operational delivery partner means we understand transformation from every angle. We support councils to develop future operating models while bringing practical experience from delivering frontline services across property, facilities management, care, catering and environmental services.

Our approach is built around five stages:

Prepare
Successful transformation starts with strong foundations. We help councils stabilise services, strengthen governance and address risks across workforce, finance, data and core processes, ensuring organisations enter change programmes compliant, assured and in control.

Optimise
Before redesigning services, it is important to maximise the effectiveness of existing operations. We help councils improve performance, standardise processes and strengthen management information, creating greater resilience, consistency and value for money.

Redesign
Transformation creates an opportunity to rethink how services are delivered. We support councils to redesign services around future need and statutory responsibilities, using digital solutions, prevention-focused approaches and innovative delivery models to improve outcomes.

Integrate
Whether through LGR, shared services or wider transformation programmes, integration is often key to long-term success. We help organisations bring together services, teams and systems, applying scale where it adds value while maintaining strong local connections and accountability.

Transform
Lasting transformation requires more than a single programme of work. We act as a long-term partner, helping councils deliver whole-system outcomes across people, place and assets while maintaining momentum, assurance and confidence throughout the journey.

As councils continue to evolve, the challenge is not simply delivering change but creating stronger, more resilient organisations for the future. By combining strategic insight, operational expertise and the practical experience gained through the LATCo model, Norse Group helps councils navigate complexity, manage risk and deliver lasting value for communities.