Customer contact centre

Our Contact Centre operates 24/7, 365 days a year, ensuring someone is always available to assist. Based at our Norwich head office, we act as a central communication point for businesses, councils, housing associations, the NHS, and other organisations. Whether it’s answering calls, emails, or welcoming visitors in person, our team ensures every contact is logged in our Computer-Aided Facilities Management (CAFM) system, giving a full record of enquiries and actions taken.

We use a cloud-based telephony system, giving advisors real-time call management tools. Calls are recorded and stored securely for quality assurance. The system allows monitoring of call activity, enabling swift support or intervention where required. This technology ensures we provide consistent, reliable service, keeping our clients connected and supported, even in high-pressure or emergency situations.