We’re thrilled to bring you the third episode of Inside Norse, where we offer an in-depth look behind the scenes at Norse Group.
Hosted by Paul Pawa, our Group Strategic Development Director, each episode features a special guest who brings unique insights and expertise to the conversation.
In episode 3, Paul is joined by Norse Group Chief Operating Officer Nick Maddox for an insightful conversation that deep dives into the strategic vision and operational excellence that drive Norse Group forward.
Nick shares his remarkable 18-year journey with the company, where he began as a Frontline Manager and rose to his current leadership role. Nick and Paul explore the One Group Strategy, unifying the Group’s employees and services under one umbrella and repositioning the client proposition to offer an end-to-end solution – and why this may be particularly relevant for the delivery of frontline services with the financial challenges in local government today.
Nick and Paul discuss Norse Group’s unique selling point: the partnership model, which is also central to the Group’s proposition. This innovative approach involves creating joint venture companies co-owned by local authorities and Norse. Local authority clients benefit from greater flexibility, aligned goals, profit-sharing that is reinvested in public services, and the ability to leverage commercial growth to enhance local budgets.
Nick also outlines the fundamental principles of Norse Group’s Operational Strategy. These pillars are designed to ensure that services are aligned with client needs, compliance is maintained through safe and reliable operations, high-quality standards are upheld for customer satisfaction, and robust governance is in place to facilitate intelligent decision-making.
Listen to the full episode here.
