I would like to take the opportunity to reassure you that as we prepare for the festive period the Norse Group will ensure that the same level of safe working practices remain in place for those who remain in work to continue to control the spread of coronavirus.

The Incident Management Team (IMT) is ensuring that the safety and health of all our staff remains paramount throughout this period, and all decisions taken are being made in line with Government guidance. This ensures that our frontline services can carry on safely, with the correct control measures in place, protecting our staff and customers to the correct level of restrictions within the appropriate local tier level.

The SHEQ department will remain operational throughout the festive period to continue to offer advice and guidance via phone or email.

Any Covid-19 positive cases can be reported by managers via the dedicated email inbox; covid19reporting@norse.local to ensure we maintain a strict and accurate account of our infection rates.

I urge everyone to continue following the hygiene regimes outlined by the Government and to follow self-isolation advice when you, or a member of your household, start to experience any symptoms associated with Covid-19.

Our confidential, free phone Employee Assistance Programme lines are open 24/7 for support with any of life’s issues or problems. Staff working for NCS or NorseCare can ring Health Assured on 0800 0305182 and those who work for NPS can call Bupa on 0800 269616.

We fully appreciate that with the changing situation around Covid-19 there is a lot to take in, and if you do need any support or have any concerns about yourself or a team member and what action to take, you can get in touch with our HR and SHEQ Teams, and they will be more than happy to help.

You can also find out more about self-isolation and NHS Test and Trace at:

In the meantime, please continue to closely follow the safe systems of working and remain vigilant, following the basics required to help to stop the spread of the coronavirus.

Hands – washing your hands with soap and water for at least 20 seconds, or using hand sanitiser regularly throughout the day will reduce the risk of catching or passing on the virus

Face – wearing a face covering can mean that if you’re carrying the virus, you’re less likely to spread it when you breathe out, cough or sneeze

Space – try to keep your distance from others, 2 metres and more where possible

Jamie McDonald
Group SHEQ Director