I would like to provide an update on the Group’s swift and practical response to the national effort to stem the spread of the coronavirus (Covid-19) pandemic as we prepare to enter a second national lockdown.

The Incident Management Team (IMT) is ensuring that the safety and health of all our staff remains paramount. All decisions we continue to take are being made in line with Government guidance so that frontline services can carry on safely, with the correct control measures in place, protecting our staff and customers.

We are well-prepared as we enter this second lockdown having taken on board many lessons learned from the year so far, and we have the benefit of eight months’ experience to be able to quickly respond and adapt to continued changes in guidance and safety measures.

As always, we remain informed and up to date with all developments in both Covid-19 and health and safety law, and we do our very best to inform you and your line managers of the best practice guidance and actions to take.

There have been a few updates to our Standard Operating Procedures.

I urge everyone to continue following the hygiene regimes dictated by the Government and to follow self-isolation advice when you, or a member of your household, start to experience any symptoms associated with Covid-19.

As we continue to work and socialise in a more distanced, or even isolated way it is important that we look after our mental wellbeing. I would ask you to continue to text and call friends and family and do make use of our 24/7 support service.

Our confidential, free phone Employee Assistance Programme lines are open 24/7 for support with any of life’s issues or problems. Staff working for NCS or NorseCare can ring Health Assured on 0800 0305182 and those who work for NPS can call Bupa on 0800 269616.

We fully appreciate that with the changing situation around Covid-19 there is a lot to take in, and if you do need any support or have any concerns about yourself or a team member, and what action to take, you can also get in touch with our HR and SHEQ Teams, as they will be more than happy to help.

You can also find out more about self-isolation and NHS Test and Trace at:

In the meantime, please continue to closely follow the safe systems of working and remain vigilant, following the basics required to help to stop the spread of the coronavirus.

Hands – washing your hands with soap and water for at least 20 seconds, or using hand sanitiser regularly throughout the day will reduce the risk of catching or passing on the virus

Face – wearing a face covering can mean that if you’re carrying the virus, you’re less likely to spread it when you breathe out, cough or sneeze

Space – try to keep your distance from others, 2 metres and more where possible

Jamie McDonald
Group SHEQ Director