Our background

The Norse Group brings together property consultancy NPS Group, care provider NorseCare and facilities management specialists Norse Commercial Services.

The Group’s commercial flair and public service ethos creates a powerful combination, improving services for our clients, saving costs and driving profits through economies of scale.

We work with clients across a range of sectors through partnerships, frameworks and specially tailored solutions. For local authorities, our innovative joint venture model continues to attract national interest and has been praised by chief executives, councillors, union officials, staff and the wider public.

As the largest commercial Local Authority Trading Company in the UK, the Group has a track record of delivering profitable and successful partnerships with councils nationally and because we are 100% owned by Norfolk County Council, councils know they are going into business with an organisation they can trust.

Our 30 year plus growth journey explained

Councils were compelled by the 1988 Local Government Act of 1988 to expose services such as grounds maintenance, refuse collection, cleaning and catering to Compulsory Competitive Tendering (CCT). Affected departments became Direct Service Organisations (DSOs) and tendered for work against external companies.

Norfolk County Services (the former version of Norse Commercial Services) was established as a DSO supplying services for Norfolk County Council such as cleaning, catering and grounds maintenance. DSOs could not be subsidised.

Five years later, Norfolk Property Services (now NPS) was similarly formed, as CCT had been extended, focusing on property design and asset management.

In 1997, CCT was ended and a Best Value regime for councils introduced. NCS and NPS became free to trade elsewhere in England, leading to the national network of agreements which exist today.

By 2002, following the success of both NCS and NPS, a decision was made to operate both as independent private companies. Norfolk Property Services changed its name to NPS Property Consultants Ltd.

In 2006 Norfolk County Services and NPS were brought together as sister companies within the Norse Group. Norfolk County Services Ltd subsequently changed its name to Norse Commercial Services Ltd.

In 2010, NorseCare Ltd was created and, in 2011, NorseCare joined the Group.

Our mission

Our mission is simple and provides our focus. We want to strengthen local communities by providing vital services which can help improve the lives of millions of people.

Our vision

Is to support our people in delivering industry leading services by being an employer that:

  • supports their development
  • provides a safe working environment
  • recognises, celebrates and promotes their achievements
  • delivers on our promises to them.

Our values

Our culture is based on a set of four values – Quality, Innovation, Respect and Trust – and shape Group behaviours. They help us stand out from the crowd.

Our values are lived every day, used to help us work through any challenges we may face and help us recognise and celebrate our achievements. They guide us in helping to deliver prosperous partnerships nationwide and enhance the communities in which we work.

  • Norse Group Values - Quality icon

    Quality

    We strive to deliver outstanding quality and make business excellence the standard by which we measure ourselves.

  • Norse Group Values - Innovation icon

    Innovation

    We embrace new ideas and have the courage to be creative so our services are delivered in the most effective and safe way possible.

  • Norse Group Values - Respect icon

    Respect

    We value everyone as an individual. We respect their rights, life choices and the personal contribution they make to our business success.

  • Norse Group Values - Trust icon

    Trust

    We want to be a trusted provider, partner and employer, recognising that to do so, our word must be our bond. If we say we will do something, we do it.

Our wide range of services can provide the perfect solution for you

What we do

By being at the forefront of the industry, we can help to improve services, delivering increased efficiencies and saving costs through economies of scale. We’re committed to upholding the highest standards in everything we do, and work closely with our clients to develop tailored solutions to meet specific needs.